Real Estate Learnership Platform

Website: https://www.realestatelearnership.co.za/
Effective Date: 06 May 2026
Responsible Party: PPRA

1. Introduction

This Privacy Policy explains how the Real Estate Learnership Platform collects, uses, stores, protects and shares personal information.

The platform is an online learner placement portal that enables learners to register, create profiles, upload supporting documents, search for opportunities and apply online. It also enables employers to register, post opportunities, review applications and shortlist suitable candidates.

By using the platform, registering an account, uploading documents or applying for opportunities, you agree to the processing of your personal information as described in this Privacy Policy.

2. Purpose of This Privacy Policy

The purpose of this Privacy Policy is to explain:

  1. What personal information we collect.
  2. Why we collect personal information.
  3. How we use personal information.
  4. Who we may share personal information with.
  5. How we protect personal information.
  6. How long we keep personal information.
  7. What rights users have under POPIA.
  8. How users can contact us about privacy-related matters.

3. Applicable Law

This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.

POPIA aims to promote the protection of personal information processed by public and private bodies by introducing conditions for lawful processing and minimum requirements for processing personal information.

The Information Regulator is the South African body empowered to monitor and enforce compliance with POPIA.

4. Definitions

In this Privacy Policy:

“Personal Information” means information relating to an identifiable person or organisation, including contact details, identity details, educational information, employment history, documents, application records and related information.

“Learner” means a person who registers on the platform to create a profile, upload documents and apply for opportunities.

“Employer” means an organisation, estate agency, company, firm or authorised representative that registers to post opportunities or review learner applications.

“Administrator” means a person authorised to manage the platform, users, opportunities, content, applications and reports.

“Responsible Party” means the party that determines the purpose and means of processing personal information.

“Operator” means a third party that processes personal information on behalf of the Responsible Party, such as a technical service provider, hosting provider or support provider.

“Processing” means collecting, storing, using, updating, sharing, deleting or otherwise handling personal information.

5. Personal Information We Collect

The platform may collect different categories of personal information depending on the type of user.

5.1 Learner Information

We may collect the following learner information:

  1. Full name and surname.
  2. ID number or passport number.
  3. Date of birth.
  4. Gender.
  5. Race / demographic information, where required for programme reporting.
  6. Contact number.
  7. Email address.
  8. Residential address or area.
  9. Province, district or municipality.
  10. Educational background.
  11. Real estate training details.
  12. Qualifications.
  13. Certificates.
  14. CV.
  15. Work experience.
  16. Skills and areas of interest.
  17. Placement status.
  18. Application history.
  19. Interview or shortlist status.
  20. Uploaded supporting documents.
  21. Login details and account activity.

5.2 Employer Information

We may collect the following employer information:

  1. Company or agency name.
  2. Company registration number, where applicable.
  3. Contact person name and surname.
  4. Contact person designation.
  5. Email address.
  6. Contact number.
  7. Business address.
  8. Province or area of operation.
  9. Opportunity listings posted.
  10. Applications received.
  11. Shortlisting or placement activity.
  12. Login details and account activity.

5.3 Administrator Information

We may collect administrator information such as:

  1. Name and surname.
  2. Email address.
  3. Role or permission level.
  4. Login and activity records.
  5. Support and system activity logs.

5.4 Technical Information

When users access the platform, we may collect technical information such as:

  1. IP address.
  2. Browser type.
  3. Device type.
  4. Operating system.
  5. Pages visited.
  6. Date and time of access.
  7. Login activity.
  8. Error logs.
  9. Cookies or similar tracking information.

6. Why We Collect Personal Information

We collect personal information for legitimate learner placement, platform administration, reporting and support purposes.

This includes:

  1. Creating and managing learner accounts.
  2. Creating and managing employer accounts.
  3. Allowing learners to upload CVs and supporting documents.
  4. Allowing learners to apply for opportunities.
  5. Allowing employers to review applications.
  6. Allowing employers to shortlist or contact learners.
  7. Managing workplace placement, internships and entry-level opportunities.
  8. Tracking learner applications and placement status.
  9. Sending email notifications and platform notices.
  10. Publishing announcements and guidance resources.
  11. Generating reports and statistics.
  12. Exporting data for programme monitoring.
  13. Providing technical support.
  14. Maintaining platform security.
  15. Preventing fraud, misuse and unauthorised access.
  16. Complying with legal, regulatory, audit and reporting obligations.

7. Legal Basis for Processing Personal Information

We process personal information where:

  1. The user has given consent.
  2. Processing is necessary to provide platform services.
  3. Processing is necessary for learner placement and application management.
  4. Processing is required for programme reporting.
  5. Processing is necessary for legitimate administrative or operational purposes.
  6. Processing is required to comply with legal or regulatory obligations.
  7. Processing is necessary to protect the rights, safety or security of users, employers, administrators or the platform.

8. Special Personal Information

The platform may collect certain sensitive or special personal information where required for lawful programme administration, reporting or placement support.

This may include demographic information such as race, gender or disability status, where this is required for transformation, B-BBEE, skills development, programme monitoring or statutory reporting purposes.

Where special personal information is collected, it will be processed only for the stated purpose and protected with appropriate security measures.

9. Learner Consent to Share Application Information

When a learner applies for an opportunity, the learner consents to the platform sharing the learner’s relevant profile information, CV, certificates and supporting documents with the employer or administrator responsible for that opportunity.

This information may be used by the employer to:

  1. Assess the learner’s suitability.
  2. Review the learner’s application.
  3. Shortlist the learner.
  4. Contact the learner.
  5. Arrange interviews or placement discussions.
  6. Manage placement or appointment processes.

Employers must only use learner information for legitimate recruitment, placement, internship or programme support purposes.

10. How We Use Personal Information

We may use personal information to:

  1. Register users.
  2. Verify accounts.
  3. Manage learner profiles.
  4. Manage employer profiles.
  5. Process opportunity applications.
  6. Allow employers to shortlist applicants.
  7. Send system notifications.
  8. Provide placement-related communication.
  9. Manage announcements and notices.
  10. Generate platform reports.
  11. Export reports to Excel or CSV.
  12. Monitor learner placement outcomes.
  13. Provide technical support.
  14. Maintain platform performance.
  15. Protect platform security.
  16. Investigate misuse or suspicious activity.
  17. Comply with audit, legal or reporting obligations.

11. Sharing of Personal Information

We may share personal information with:

  1. Employers who receive learner applications.
  2. Platform administrators.
  3. Programme managers or authorised client representatives.
  4. Technical service providers.
  5. Hosting providers.
  6. Email notification service providers.
  7. Data backup and security service providers.
  8. Auditors, funders, regulators or oversight bodies, where required.
  9. Legal or professional advisers, where necessary.
  10. Law enforcement or regulatory authorities, where required by law.

We will not sell personal information to third parties.

12. Employer Use of Learner Information

Employers who access learner information through the platform must:

  1. Keep learner information confidential.
  2. Use learner information only for the specific opportunity or placement process.
  3. Not share learner information with unauthorised third parties.
  4. Not use learner information for unrelated marketing.
  5. Not sell, rent or trade learner information.
  6. Take reasonable steps to protect learner information.
  7. Delete or return learner information when it is no longer needed, unless legally required to keep it.

Employers are responsible for complying with applicable privacy, labour and anti-discrimination laws when processing learner information.

13. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information from loss, unauthorised access, misuse, alteration, disclosure or destruction.

These measures may include:

  1. Secure user authentication.
  2. Password protection.
  3. Role-based access control.
  4. SSL-secured website access.
  5. Database protection.
  6. Hosting security controls.
  7. Routine backups.
  8. Access restrictions.
  9. Monitoring and technical support.
  10. Security updates and patching.

While reasonable steps are taken to protect personal information, no online system can be guaranteed to be completely secure.

14. Passwords and Account Security

Users are responsible for keeping their login details confidential.

Users must:

  1. Use strong passwords.
  2. Not share login details.
  3. Log out after using shared devices.
  4. Notify the administrator if they suspect unauthorised account access.
  5. Keep their contact details updated.

The platform owner will not be responsible for losses caused by a user’s failure to protect login credentials.

15. Data Retention

We will keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Personal information may be retained for:

  1. Learner placement support.
  2. Programme reporting.
  3. Application history.
  4. Audit and compliance purposes.
  5. Legal obligations.
  6. Dispute resolution.
  7. Platform security and operational records.

Once information is no longer required, it may be deleted, anonymised or securely archived.

Recommended operational retention period:

Information TypeSuggested Retention Period
Learner profile informationDuration of programme plus 3 to 5 years
Applications and placement records3 to 5 years
Employer account recordsDuration of active account plus 3 years
Technical logs6 to 24 months
Support queries3 years
Reports and statisticsAs required for programme reporting

These periods may be adjusted based on client, funder, audit or legal requirements.

16. Cookies and Website Tracking

The platform may use cookies or similar technologies to improve website functionality, manage login sessions, enhance security and understand basic website usage.

Cookies may be used for:

  1. User login sessions.
  2. Remembering user preferences.
  3. Security and fraud prevention.
  4. Website performance.
  5. Basic analytics.

Users can manage cookie settings through their browser. Some platform features may not work properly if cookies are disabled.

17. Email Notifications

The platform may send email notifications relating to:

  1. Account registration.
  2. Password resets.
  3. Applications submitted.
  4. Application status updates.
  5. Employer responses.
  6. New opportunities.
  7. Announcements.
  8. Platform notices.
  9. Maintenance and support updates.

Users may not be able to opt out of essential service-related notifications.

18. Accuracy of Information

Users are responsible for ensuring that the information they submit is accurate, complete and up to date.

Learners must update their profiles when their contact details, qualifications, documents or employment status change.

Employers must update opportunity listings when vacancies are filled, closed or no longer available.

19. Children’s Personal Information

The platform is intended for learners and participants who are old enough to participate in post-training, workplace exposure, internship or employment-related opportunities.

Where the platform processes personal information of minors, such processing must be done with the necessary consent or lawful authority required under South African law.

The Information Regulator provides guidance on the processing of children’s personal information under POPIA.

20. User Rights Under POPIA

Users have the right to:

  1. Know what personal information is being collected.
  2. Know why personal information is being collected.
  3. Request access to their personal information.
  4. Request correction of inaccurate personal information.
  5. Request deletion of personal information, where legally permitted.
  6. Object to certain processing.
  7. Withdraw consent, where processing is based on consent.
  8. Lodge a complaint with the Information Regulator.
  9. Request details of third parties who have received their personal information, where applicable.

The Information Regulator notes that data subjects may request whether their personal information is held and may request correction or deletion of personal information held about them.

21. How to Request Access, Correction or Deletion

Users may request access to, correction of or deletion of personal information by contacting the platform administrator.

Requests should include:

  1. Full name and surname.
  2. Email address used on the platform.
  3. Type of request.
  4. Details of the information concerned.
  5. Proof of identity, where required.

Requests will be handled within a reasonable period, subject to verification and legal requirements.

22. Data Breach or Security Compromise

If we become aware of unauthorised access, loss, misuse or disclosure of personal information, we will take reasonable steps to:

  1. Investigate the incident.
  2. Contain and mitigate the risk.
  3. Notify affected users where required.
  4. Notify the Information Regulator where required.
  5. Take corrective action to reduce future risk.

23. Third-Party Websites

The platform may contain links to third-party websites, resources, forms or external services.

We are not responsible for the privacy practices, security or content of third-party websites.

Users should read the privacy policies of any external websites they visit.

24. Cross-Border Transfers

Some service providers, hosting services, email services or technical systems may process or store information outside South Africa.

Where personal information is transferred outside South Africa, reasonable steps will be taken to ensure that the information is protected in line with applicable privacy requirements.

25. Direct Marketing

The platform is not primarily intended for direct marketing.

We will not use learner information for unrelated direct marketing without proper consent.

Employers may not use learner information obtained through the platform for unrelated marketing, spam or promotional campaigns.

26. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

The updated version will be published on the platform.

Continued use of the platform after changes are published means that users accept the updated Privacy Policy.

27. Contact Details

For privacy-related queries, users may contact:

Platform Owner / Responsible Party: PPRA
Telephone: 087 285 3222
Address: eab@theppra.org.za

28. Complaints to the Information Regulator

Users may lodge a complaint with the Information Regulator if they believe their personal information has been processed unlawfully or their rights under POPIA have been infringed.

Information Regulator South Africa
Website: https://inforegulator.org.za/
Email: complaints.IR@inforegulator.org.za